Jux OS

Privacy Policy

Last updated on 20 June 2026 Version 1.0

Privacy Policy

Effective date: 20 June 2026 · Version 1.0

This Privacy Policy explains how Jux Wave Ltd, a company registered in England and Wales (“Jux Wave”, “we”, “us”, “our”), collects, uses, shares and protects personal data when you use Jux OS and its products Jux Manager and Jux Mate, including our websites, web application and mobile applications (together, the “Platform”).

1. Who is responsible for your data

For personal data relating to your individual use of the Platform (in particular Jux Mate and account registration), Jux Wave is the data controller. For business data that an organisation processes inside Jux Manager (records about its own customers, employees, suppliers and operations), the organisation that owns the workspace (the “Tenant”) is the controller and Jux Wave acts as a data processor on its behalf, in accordance with our agreement with that organisation.

2. Data we collect

  • Account data: name, email address, password (stored hashed), language, role and workspace membership.
  • Content and operational data: the information you or your organisation enter into the Platform, such as invoices, customers, inventory, HR records, tasks, notes, documents and files.
  • Billing data: subscription plan, active modules, seat and branch counts, invoices and payment status. Card and mobile-money details are collected and stored by our payment processors, not by us.
  • Technical and usage data: IP address, device and browser information, log data, timestamps, feature usage and diagnostics used to operate, secure and improve the Platform.
  • AI interaction data: the prompts, instructions and context you submit to JAI (our integrated AI assistant) and the responses generated.

3. How we use your data

  • Provide, operate, maintain and secure the Platform and its features.
  • Authenticate users, manage subscriptions, calculate pricing and process payments.
  • Provide JAI features (insights, forecasts, recommendations and inline assistance).
  • Provide customer support and respond to your requests.
  • Monitor, prevent and investigate fraud, abuse and security incidents.
  • Improve and develop the Platform, including reliability and performance.
  • Comply with legal obligations and enforce our terms.

4. Legal bases (UK GDPR)

We rely on: performance of a contract (to provide the Platform you signed up for); our legitimate interests (to secure, support and improve the service, and to run our business) balanced against your rights; your consent where required (for example optional communications); and compliance with a legal obligation.

5. Artificial intelligence (JAI)

JAI processes the content you submit in order to generate insights, drafts and recommendations. To do so, prompts and the necessary context may be transmitted to third-party AI providers, currently Groq, OpenAI and Anthropic, acting as our subprocessors. These providers are used in inference mode only: your data is not used by us or by them to train their foundation models. AI output can be inaccurate or incomplete and must not be relied upon as professional, legal, medical, tax or financial advice; you remain responsible for decisions you make.

6. Sharing and subprocessors

We do not sell your personal data. We share it only with service providers who help us run the Platform, under contracts that require appropriate safeguards, including: cloud hosting and infrastructure providers; payment processors and mobile-money providers; AI providers (Groq, OpenAI, Anthropic); and email and SMS delivery providers. We may also disclose data where required by law or to protect our rights, users or the public.

7. International transfers

We are based in the United Kingdom. Some of our providers may process data outside the UK or the European Economic Area. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations, the International Data Transfer Agreement or Standard Contractual Clauses.

8. Retention

We keep personal data for as long as your account or your organisation’s workspace is active, and afterwards only as long as needed to comply with legal, accounting or reporting obligations, resolve disputes and enforce our agreements. When data is no longer needed it is deleted or anonymised.

9. Security

We use technical and organisational measures designed to protect your data, including encryption in transit, hashed passwords, access controls, multi-tenant isolation and logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may request access to your personal data, correction, erasure, restriction or objection to processing, and portability, and you may withdraw consent at any time. If we act as a processor for an organisation using Jux Manager, please direct such requests to that organisation; we will assist it as required. To exercise your rights, contact us at privacy@juxos.cloud. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

11. Children

The Platform is not directed to children under 16 and we do not knowingly collect their personal data. If you believe a child has provided us personal data, please contact us so we can delete it.

12. Cookies and local storage

Our web application uses strictly necessary cookies and local storage to keep you signed in, remember your preferences (such as language) and operate the service. We do not use them for third-party advertising.

13. Changes to this Policy

We may update this Policy from time to time. We will change the version and effective date above and, where appropriate, notify you. Continued use of the Platform after an update means you accept the revised Policy.

14. Contact

For any privacy question or request, contact Jux Wave Ltd at privacy@juxos.cloud or support@juxos.cloud.